Verification
Verification confirms the account holder’s identity and checks that payment details belong to the same person. Casinos request it before a withdrawal, after changes to account information, or when transaction activity triggers a security review.
Documents Required
- Proof of identity: a valid passport, national identity card, or driving licence.
- Proof of address: a bank statement, utility bill, or government letter issued within the last three months.
- Proof of payment: a payment card image with the middle digits and security code covered, or a screenshot from the relevant e-wallet account.
Verification Process
- Open the verification section in your casino account.
- Select the requested document type.
- Upload a clear colour image showing all four corners and readable details.
- Submit the file and wait for the compliance team’s decision.
| Check |
Requirement |
Common Rejection Reason |
| Identity |
The name, date of birth, and photograph must be visible. |
The document has expired or part of the image is cropped. |
| Address |
The name and residential address must match the casino account. |
The document is older than three months. |
| Payment Method |
The account holder’s name and relevant payment details must be visible. |
The payment method belongs to another person. |
Account details must match the submitted documents exactly. Clear, current files reduce delays, while mismatched information requires correction before withdrawals can proceed.